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Privacy Policy

The following Privacy Policy refers to the policy applicable to this website (www.todotours.com, hereinafter the “Website”), owned by TODO TOURS GESTION SL (hereinafter “Todo Tours”), with NIF B67952341 and registered office at Calle Santa Isabel, 50, 28012, Madrid, Spain, and email address hola@todotours.com.

In Todo Tours we understand and respect the importance of the privacy of the information you provide us. That is why protecting the privacy of your data is a responsibility that we prioritize.

We also inform you that Todo Tours is responsible for the processing of your personal data. Although we are not subject to the obligation to designate a Data Protection Officer, for any questions, requests or clarifications regarding the processing of your personal data, you can make your requests to the email and postal addresses indicated above.

We recommend that you carefully read all the terms and conditions described below.

1. REGULATIONS TO WHICH THIS WEB SITE IS SUBJECT TO

Todo Tours has adapted this website to the requirements of Law 15/1999, of December 13, Protection of Personal Data (LOPD), and the Royal Decree 1720/2007 of December 21, known as the Regulation of development of the LOPD.

Your data are stored in our files in compliance with the regulations of the Spanish Agency for Data Protection.

The website also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI).

2. ORIGIN OF YOUR DATA

The personal data processed on this website comes from:

  • Newsletter Registration Form.
  • Reservation Form.
  • Contact Form.
  • Reviews and Comments Form.

3. PURPOSE OF THE PROCESSING OF YOUR DATA

Along with the purpose of informing the user about news and offers of products and services of the company, and to obtain the necessary registration of data for the performance of the activities carried out by us and to inform of complementary activities carried out by Todo Tours, the following are the purposes of processing your personal data:

  • To process and manage the provision of the service offered through our Website.
  • Manage payment for services.
  • Request opinions and evaluations of the services.
  • Manage your doubts or queries.
  • Develop surveys, promotions and statistical studies.
  • To inform of relevant changes in Todo Tours or in the conditions of access to our website.
  • To comply with Todo Tours’ invoicing, accounting and auditing requirements.
  • Make commercial communications by email about other services offered on our website and that Todo Tours considers that might be of interest to you.
  • Should our website allow registration, create a user account and allow your access as a registered user to our Todo Tours website and/or mobile application on future occasions.
  • Communicate the data to our collaborators for the provision of the contracted service.

4. COMMUNICATION OF DATA TO THIRD PARTIES

For the necessary provision of contracted services, you agree that Todo Tours, as an intermediary, communicate your personal data to third party companies (partners or service providers), including those of other persons on behalf of whom you have made the reservation. You also agree that you have obtained the express consent of such third parties before communicating their data to Todo Tours.

The data we send to our partners, will be used only for the purpose of ensuring the contracted service. We will provide your name, email and your phone number, and in those services with hotel pick up, the details of your accommodation for pick up. We will also provide passport data, ID, age, nationality and gender, in cases of specific services that require it. Todo Tours will not provide any other personal information to third party companies. These suppliers have signed with Todo Tours confidentiality contracts and data processing required by current regulations, applying the necessary guarantees and safeguards to preserve the privacy of your data.

Consequently, by accepting this Privacy Policy, you agree that our partner may use the data provided to contact you, exclusively for the purpose of ensuring the provision of the contracted service.

We may also use or disclose personal information to third parties, when we deem it necessary or appropriate, in the following instances:

(a) in accordance with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities or officials, including official authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our partners; (f) to protect our rights, privacy, safety and property, or (g) to allow us to pursue available remedies or limit the extent of damages that we may sustain.

5. E-MAIL COMMUNICATION

By accepting this Privacy Policy, you agree that Todo Tours can send you emails regarding the contracted services, evaluations of them, as well as regarding changes in our terms, conditions and policies.

Similarly, by accepting this Privacy Policy, you expressly agree that Todo Tours may send you commercial communications by email about other activities that are marketed through our website and that Todo Tours considers that could be of interest to you, related to the field of leisure: Travel and Tourism, Communication and entertainment.

If you are no longer interested in receiving email marketing communications from us, you may unsubscribe at any time by following the instructions provided in each marketing email or by emailing us at hola@todotours.com.

6. DATA RETENTION

The personal data provided will be retained:

  • As long as the commercial relationship is maintained.
  • No request for deletion is made by the data subject.

7. RIGHTS

Any person has the right to obtain confirmation as to whether or not Todo Tours is processing personal data concerning them.

Interested persons have the following rights:

  • Right to request access to personal data relating to the data subject.
  • Right to request its rectification or suppression.
  • The right to request the limitation of their treatment.
  • Right to object to the processing.
  • Right to data portability.

You may exercise your rights by sending a communication to the following e-mail address: hola@todotours.com.

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case, we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. Todo Tours will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. They may also request the portability of their data.

Data subjects shall also have the right to effective judicial protection and the right to file a complaint before the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them is in breach of the Regulation.

8. NAVIGATION DATA

When you access our websites, we may automatically (i.e., not through registration) collect information that is not personally-identifiable (e.g., the type of Internet browser and operating system used; the domain name of the originating website; the number of visits, average time spent on our website, pages visited). We may use this information and share it within Todo Tours. to measure the use of our websites and improve their content.

9. SECURITY

Todo Tours takes precautionary measures to ensure the security of your personal information and strives to strictly enforce this through risk analysis and ongoing security review and data protection impact assessment. We protect your personal information from loss, destruction, falsification, manipulation and unauthorized access.

However Todo Tours can not guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

In the event of a detection of a breach in which the user suffers some kind of damage, such as identity theft or violation of the security of personal data, Todo Tours has established the corresponding protocols for the notification to the Data Protection Authority (72 h. maximum) and if necessary, to the interested parties.

10. VERACITY OF DATA

As a user, you are solely responsible for the accuracy and correctness of the data you submit to Todo Tours exonerating Todo Tours from any liability in this regard. Users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided and undertake to keep them updated. The user agrees to provide complete and correct information in the contact or subscription form.

11. ACCEPTANCE

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the processing thereof by Todo Tours in the manner and for the purposes stated in this privacy policy.

Remember that your security and privacy are important to us! By ticking the acceptance box you declare that you have read the privacy policy and consent to the storage of your data, in accordance with the provisions of the European regulation on the protection of personal data no. 679/2016 (GDPR).

12. CHANGES IN THE PRIVACY POLICY

Todo Tours reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, the Provider will announce on this page the changes introduced with reasonable notice prior to their implementation.

13. CONTACT

To exercise your user rights or ask questions about our Privacy Policy, you can send us an email at hola@todotours.com.